QuickStore

Bringing Your Business to the Internet

Frequently Asked Questions:

	General Questions
	Getting Started
	Accepting Payments Online
	Managing your QuickStore
	Technical Questions
	Customer Service

General Questions

1. What does the Scotia CardPoint* QuickStore service include and how much does it cost?
2. How does this service compare to competing store builder offerings?
3. Can I switch from one store type to another?
4. Can I build my own store, but use the Scotia CardPoint QuickStore service to add electronic shopping cart technology, payments and back office?
5. Can I upload a product catalogue I already have?
6. If I already have an online store with another service provider, how hard is it to convert my site to the Scotia CardPoint QuickStore service?
7. Can the Scotia CardPoint QuickStore service support my needs for customization?
8. How many products can I display on my site?
9. Can these services support my business as it grows?
10. Can I use my own domain name?
11. Can I get an email account through this service?
12. Do I need to be a Merchant in the Caribbean in order to use this service?
13. Can I sell overseas?
14. Are there any restrictions on what I can sell?

Getting Started

1. What happens when I submit an application for a merchant account?
2. How does the Web site work?
3. What kind of hardware and software do I need?
4. How long will it take to create my site?
5. What should I do to prepare?

Accepting Payments Online

1. What types of payments can I accept?
2. How secure are these services?
3. Do I need a Scotia CardPoint Merchant Account to accept credit cards?
4. Do I need a Scotia CardPoint Merchant Account if I already have one for my existing bricks and mortar business?
5. Can I use any Merchant Account provider I want?
6. Do I need to sign up for a payment gateway to accept credit cards?
7. What are "retrieval requests"?
8. How do I manage "charge-backs"?
9. How do I manage fraud?
10. How will my charges appear on my customer's credit card?
11. Where will my funds be deposited?
12. Can my funds be deposited at a bank other than Scotiabank?
13. How does First Atlantic Commerce obtain real-time card authorization?
14. How do I pay my First Atlantic Commerce fees for processing credit card transactions on my QuickStore?
15. Is it secure for my customers to key in their credit card information on the Internet?
16. How do I view my transactions and process returns?
17. What time are the credit card transactions settled?
18. Do I have to initiate the settlement process?

Managing your QuickStore

1. How do I make changes to my QuickStore?
2. Who handles delivery of products or services?
3. How do I get my Web site into Search Engines and directories?

Technical Questions

1. How reliable are the technology and service platforms?
2. How much technical knowledge is required?

Customer Service

1. What kind of help is available to me once my site is up and running?

* Trademarks of The Bank of Nova Scotia. Trademarks used under license and control of The Bank of Nova Scotia.