Accepting Payments Online

1. What types of payments can I accept?
2. How secure are these services?
3. Do I need a Scotia CardPoint* Merchant Account to accept credit cards?
4. Do I need another Scotia CardPoint Merchant Account if I already have one for my existing bricks and mortar business?
5. Can I use any Merchant Account provider I want?
6. Do I need to sign up for a payment gateway to accept credit cards?
7. What are "retrieval requests"?
8. How do I manage "charge-backs"?
9. How do I manage fraud?
10. How will my charges appear on my customer's credit card?
11. Where will my funds be deposited?
12. Can my funds be deposited at a bank other than Scotiabank?
13. How does First Atlantic Commerce obtain real-time card authorization?
14. How do I pay my First Atlantic Commerce fees for processing credit card transactions on my QuickStore?
15. Is it secure for my customers to key in their credit card information on the Internet?
16. How do I view my transactions and process returns?
17. What time are the credit card transactions settled?
18. Do I have to initiate the settlement process?

1. What types of payments can I accept?

When applying for your merchant account you can select which types of payments you will accept. Currently the payment types supported include:

• Visa
• MasterCard
• American Express

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• User authentication access to each level of the system is password protected and assigned based on the roles that each individual user needs and selects. Only certain users are trusted to process transactions against the various application platforms.
• For encryption of sensitive information in transit, our systems support the Secure Sockets Layer (SSL) protocol, a security protocol that minimizes the risk of exposure to eavesdropping, tampering, or message forgery during client/server application communication.
• Our system does not display any sensitive credit card information at any point during the purchase transaction or subsequent order processing. The system is designed so system users can process a wide range of transaction types without needing to view sensitive credit card information.
• After the consumer's shopping experience, a wide range of information about the consumer and the transaction must be stored for order processing purposes. Our system incorporates tools and technologies to protect this information stored on behalf of the merchants. In addition to requiring authentication for a merchant to access consumer information as described above, we also encrypt sensitive data stored on our servers.

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4. Do I need another Scotia CardPoint Merchant Account if I already have one for my existing bricks and mortar business?

Yes. Card Association rules require transactions over the Internet be processed through a separate merchant account. You can apply for your Internet merchant account at your local Scotiabank branch.

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5. Can I use any Merchant Account provider I want?

We offer a full service package that comes completely integrated with the Scotia CardPoint* payment processing service so there is no need for another Merchant Account provider.

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6. Do I need to sign up for a payment gateway to accept credit cards?

No. All payment gateway services are already integrated into the Scotia CardPoint QuickStore service through First Atlantic Commerce. There are no additional costs or integration required.

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7. What are "retrieval requests"?

Retrieval requests occur when a customer requests more information about a transaction on their credit card statement. Generally the customer contacts their card-issuing bank to initiate the request. The amount of the retrieval request is NOT deducted from your bank account unless the customer initiates a charge-back challenge of the charge. Our system helps you respond to retrieval requests through the creation of a response letter and copy of the order/invoice.

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8. How do I manage "charge-backs"?

Charge-backs occur when a customer challenges a charge on their credit card statement. Generally the customer contacts their card-issuing bank to initiate the dispute. The amount of the charge-back is deducted from your bank account when we receive notification of the charge-back. Charge-backs can be reversed if the merchant can provide sufficient information and back up documentation to support the charge. Our system helps you respond to charge-back challenges through the creation of a response letter and copy of the order/invoice.

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9. How do I manage fraud?

Credit Card Processing - When shoppers buy from your QuickStore with a credit card, we obtain an online real time credit card authorization for the amount of the purchase.

Also, when reviewing orders pay special attention to transactions that:

• Have an untraceable email address
• Ship to an address other than the billing address
• Purchase multiples of one item

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10. How will my charges appear on my customer's credit card?

When we process settlements and credits, we provide your "Merchant Designator Information" to your customer's credit card issuer. You determine the contents of the "Merchant Designator Information" during the application process at your local branch. It is generally your business name and a customer service phone number.

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11. Where will my funds be deposited?

Your funds will be deposited to your account at your Scotiabank branch.

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12. Can my funds be deposited at a bank other than Scotiabank?

All funds must be deposited to a Scotiabank account.

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13. How does First Atlantic Commerce obtain real-time card authorization?

First Atlantic Commerce works with world recognized third-party processor, First Data Corporation (FDC) to obtain real-time card authorization. First Atlantic Commerce is an FDC qualified Internet payment gateway.

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14. How do I pay my First Atlantic Commerce fees for processing credit card transactions on my QuickStore?

You will receive an electronic invoice from FAC on the first business day of the month. The amount to be remitted will automatically be charged to your credit card.

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15. Is it secure for my customers to key in their credit card information on the Internet?

While much has been said on this topic in the last few years, it is now accepted that Internet payment solutions are reliable and generally more secure than other methods of making a purchase in "card-not-present" situations.

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16. How do I view my transactions and process returns?

Every merchant will have access to a Virtual Terminal which enables them to view a summary of all batches in real-time. The merchant will also be able to post returns and voids among other transactions.

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17. What time are the credit card transactions settled?

All QuickStore merchants will be settled at xx:pm.

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18. Do I have to initiate the settlement process?

The settlement process will be started automatically by First Atlantic Commerce at xx:xx pm.

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* Trademarks of The Bank of Nova Scotia. Trademarks used under license and control of The Bank of Nova Scotia.